Privacy Policy
Last Updated: June 2026
Welcome to CADTECH.co.za. We respect your privacy and take the protection of personal information very seriously. This Privacy Policy explains how CTRL ALT DEL IT Solutions (Pty) Ltd Registration Number: 2012/100281/07 (trading as CADTECH.co.za, "we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you visit our website or make a purchase, in strict accordance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
To process your orders and provide a seamless shopping experience as an online reseller, we collect the following categories of Personal Information:
- Identifiers: Your full name, physical delivery address, billing address, email address, and telephone number.
- Financial Information: Your payment preferences. Please note: We do not store your credit card or banking details. All payments are securely captured and processed by our external payment gateway provider, Netcash (Pty) Ltd.
- Transactional Data: Details about the IT hardware, software, or products you view, add to your cart, or purchase from us.
- Technical Data: Your IP address, browser type, operating system, and browsing behavior on CADTECH.co.za collected via cookies.
2. How We Collect Your Data
We collect information through:
- Direct Interaction: When you create an account, subscribe to our newsletter, contact customer support, or place an order.
- Automated Technologies: As you navigate our site, cookies and tracking technologies automatically collect technical data to improve site performance.
- Third Parties: We receive confirmation of your payment status from our payment gateway provider, Netcash.
3. Purpose of Processing (Why We Need Your Data)
In line with POPIA, we only process your personal information for lawful reasons directly related to our business functions:
- Fulfilling Orders: Processing transactions, validating stock with suppliers, and arranging door-to-door courier delivery.
- Customer Support: Responding to inquiries, tracking order status, or handling warranty and product returns.
- Security & Fraud Prevention: Protecting both you and our platform against fraudulent transactions (e.g., verifying cardholder authenticity).
- Legal Obligations: Complying with South African tax laws (SARS record-keeping) and consumer protection regulations.
4. Sharing Your Information with Third Parties
Because CADTECH.co.za operates as an online reseller, we must share specific portions of your data with trusted third-party service providers to successfully fulfill your order. We never sell your data. We share information with:
- Payment Service Providers: Your transactional data is securely passed to Netcash (Pty) Ltd to securely authorize and clear your payment (VISA, Mastercard, Instant EFT, BNPL).
- Suppliers and Warehouses: Because we ship products directly from distribution partners, your delivery details are shared with them strictly for order fulfillment.
- Courier Services: Your name, address, and phone number are shared with third-party logistics firms so they can deliver your package and send tracking updates.
- Legal Authorities: If required by South African law or to protect our company rights.
5. Data Security
We have implemented appropriate technical and organizational security measures to prevent your personal information from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way.
- All financial transactions are protected by industry-standard encryption protocols through Netcash.
- Access to your personal data is restricted to employees, contractors, and partners who have a strictly defined business need to know.
6. Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (for example, keeping financial invoices for 5 years as required by the South African Revenue Service).
7. Your Legal Rights (Under POPIA)
As a South African data subject, you have the following rights regarding your personal information:
- Right of Access: You can request a copy of the personal information we hold about you.
- Right to Correction: You can request that we update or correct inaccurate or incomplete data.
- Right to Objection: You can object to the processing of your data for direct marketing purposes.
- Right to Deletion: You can request that we delete your personal information, subject to our overriding legal retention obligations.
To exercise any of these rights, please contact our Information Officer at admin@cadtech.co.za.
8. Cookies
Our website uses cookies to enhance functionality, remember your shopping cart items, and analyze site traffic. You can choose to disable cookies in your browser settings, though doing so may prevent certain parts of our website from functioning correctly.
9. Contact Us and Information Regulator
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Company: CTRL ALT DEL IT Solutions (Pty) Ltd t/a CADTECH.co.za
- Email: admin@cadtech.co.za
If you feel we have not resolved a data privacy complaint to your satisfaction, you have the right to lodge a complaint with the South African Information Regulator:
